Managing Orders

I got my first order! What's next?
Congratulations on your first sale! It will be the first of many. Our fulfillment and shipping process should do all the hard work for you, but let'...
Thu, 6 Aug, 2020 at 6:22 AM
Temporary Country Retrictions
The following countries are not currently accepting international mail. All orders for these countries will be held, until the restrictions allow us to ship...
Tue, 2 Feb, 2021 at 4:10 AM
Order Sync Issues (Unable to find order)
There are some common reasons for an order not appearing in the app. Here's a list of things to check: Auto-sync hasn't run yet Our app check...
Mon, 28 Sep, 2020 at 6:32 AM
Invalid Shipping Address
Our system has certain rules for shipping addresses, which allows us to avoid sending items out to obviously wrong addresses. We also sometimes cannot ship ...
Mon, 9 Nov, 2020 at 5:47 AM
Manual Orders
Currently, the only way to create manual orders (for orders you accept on 3rd party stores like Etsy) is via our Shopify App and a Shopify store. Shopify p...
Thu, 19 Nov, 2020 at 11:41 AM
Christmas 2020 Shipping Deadlines
Our team are working to help make sure all orders for US customers arrive in time for the holidays. We expect orders placed before the deadlines to arrive i...
Thu, 19 Nov, 2020 at 1:52 PM
Shipping Address Errors
We now validate all shipping addresses using an automatic verifiction service, before an order can be invoiced and enter production. This helps to greatly r...
Wed, 20 Jan, 2021 at 10:35 PM